All orders are processed within 1 to 2 business days (excluding weekends and holidays). We will notify you via email when your order has shipped and provide you with a tracking number.
If time is of the essence, please let us know when you place your order and we will do our best to ship your package that same day.
Please ensure that you provide accurate and up-to-date shipping information during the checkout process. We are not responsible for any delays or issues with delivery caused by incorrect shipping information provided by the customer.
We offer $27 flat-rate shipping to any state within the United States of America. All packages are shipped via USPS Priority and are tracked and insured at all times.
We currently offer $57 USD flat-rate international shipping to Canada and Mexico via USPS. If you reside in a country outside of North America, please contact us – we would be happy to work with you to find a shipping solution that meets your needs.
All shipments to APO, FPO, and DPO addresses are sent via USPS. Due to military handling time, delivery to some destinations may take up to 21 business days.
We will notify you via email when your order has shipped and provide you a tracking number where you can monitor your shipment’s progress. Additionally, you can view the status of your orders by logging in to Your Account and clicking on the Orders tab.
Please allow up to 48 hours for your tracking number to synchronize with the shipping carrier’s system. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us and provide your name and order number, and we will look into it for you.
We are committed to offering high-quality, scientifically proven skincare products and want to ensure you are completely satisfied with your order. If you are unhappy with any of our products, simply send them back to us within 14 days of your original purchase date. You will receive a full refund for all unopened products. Please note that the original shipping fees will not be refunded, unless the return is due to an error on our part.
If you wish to cancel an order before it has been shipped, we will be happy to issue a full refund. However, if the order has already been shipped, you will need to follow the return policy mentioned above.
If you are a B2B customer, please note that the specific terms and conditions of the agreement you signed with us may take precedence over the shipping policies outlined here. Please review these agreements for additional details and information.
To initiate a return, please Contact Us or call/text us at (970) 444-4114 between 8:00 A.M. and 6:00 P.M. (MST), Monday through Friday.
If the item it returned due to a manufacturing defect or damage during shipping, we will cover the return shipping costs. Please contact our customer support team within 48 hours of receiving the damaged or defective item to initiate the return process.
Refunds will be processed using the same method of payment used for the original purchase. If the original payment method is no longer available, we may issue the refund through an alternative method that we discuss with you or issue a merchandise credit.
Once we receive all of your returned items and checked them for damages, we will process the refund within 2 business days. Refunds will be applied to the original payment card and may take up to 14 business days to appear on your bank or credit card statement.
As a “Skin Expert”, ProSkin stands for innovative, science-based products designed to enhance skin appearance and scalp health.